~15 years of UX experience
- Experience with enterprise. Ability to work at scale, build and manage stakeholder relationships, summarize insights for multiple audiences, and learn new domains quickly.
- Dedicated to promoting efficiency. Skilled at collaborating with teams and vendors to establish and improve Research/Design Ops. Experience use OKRs to achieve goals.
- Elevating others. Adept at providing mentorship, training on Research and Design Thinking, contributing to inclusive work environments, and leading with gratitude. Teaching masters-level UX courses.
Qualitative research participants engaged in interviews, activities, and usability evaulations to steer projects based on user insights.
Research reports summarizing quant and qual studies presented to product teams and executive stakeholders.
Speaking engagements to audiences in and outside the UX field, at a variety of locations (including virtual) throughout my career.
Forms of industry recognition awarded to teams I've worked with; including 3 design awards, 1 patent, and 1 publication.
My Process
Leading teams to deliver user-centered solutions
Align on scope
The most impactful project teams align around goals. Defining KPI and targets focuses the effort with something to measure against.
- Stakeholder interviews, Assumption/Impact grid
- Customer visit
- Quantitative analysis, research rollups
- Design Thinking workshops
- KPIs, XLAs, OKRs
Discovery
A deeper understanding of users and the domain informs stategy and design decisions. Involving the team helps transfer knowledge.
- Interviews, contextual inquiry, diary studies, surveys
- Journey mapping, workflow modeling
- Behavioral analytics
- Heuristic evaluations, Competitor reviews
- Card sorting, concept testing, prioritization studies
Design exploration
Focus ideation around vetted user needs. Users should be engaged throughout the iterative design process. Design exploration can inspire new research questions and inform deeper discovery research.
- Participatory design sessions
- Sketching, storyboarding
- IA modeling
- Wireframing, prototyping
- RITE, usability testing
Measure impact
Plan how to evaluate what ships when first setting KPI targets. Measuring the work's impact will inform next steps and present the full picture to executive stakeholders.
- Benchmarking studies
- Behavioral analytics
- Quantitative analysis
- SUS, NPS, CSAT
Case Studies
Streamlining the content experience
How mapping the journey of multi-cloud users aligned teams across IBM to streamline the content journey across public and private cloud.
Interviews | Survey | Journey Map | RITE | Benchmark Findability Testing
Nice to virtually meet you!
I appreciate you taking the time to visit and would love to continue a conversation.
Download Resume Connect on LinkedIn